Last updated 9 November 2026

Privacy Policy

PawMerge is a service based in Indonesia. This policy explains what we collect, why, and how long we keep it.

What we collect

• Photos you upload and the names and pet types you enter.
• Your email address, to send your previews, receipts and order links, and up to three reminders about an unpaid order (some with a time-limited discount). Every reminder has an unsubscribe link.
• The portraits we generate for you.
• Technical data: a hashed (not raw) IP address for abuse limits, and an essential cookie that keeps your order open in your browser. We use no advertising trackers.
• Payment details are collected and processed by Creem; we never see your card number.

How we use it

• To make and deliver your portraits, and to support you.
• To prevent abuse of free previews and enforce our Acceptable Use Policy.
• We do not sell your data or use your photos to train AI models.

Who processes it

• AI model providers, which receive your photos only to check them and generate your portraits.
• Cloud hosting and storage providers, which store data encrypted on our behalf.
• Creem (payments and moderation) and our email delivery provider.

How long we keep it

• Unpaid orders, including photos and previews, are deleted automatically after 30 days.
• For paid orders, uploaded photos are deleted 30 days after purchase; portraits are kept for 90 days so you can download them again. For a scheduled gift, the 90 days start on the delivery date.
• Backup copies are encrypted and removed within 30 days of the original being deleted.
• You can ask us to delete everything sooner.

Your rights

You can request access to, correction of, or deletion of your data at any time by emailing support@pawmerge.com.